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    Customer Service and Communication Pre-sales technical support, post-sales service guarantee
    Customer Service and Communication
    Pre-sales technical support After-sales service guarantee

    Our highly qualified technical team provides comprehensive, professional, meticulous, and responsible service to fully meet customers’ individual needs, offering pre-sales services ranging from single-machine consultations to production-line design and equipment process planning.
    A professional after-sales service team with extensive experience and a solid work ethic provides high-quality product services, project installation and commissioning, and personnel training.
    An intelligent after-sales service center for products has been established, enabling remote cloud monitoring of products, real-time dynamic display of operating conditions, intelligent fault diagnosis, and multi-dimensional statistical analysis.
    We have consistently upheld the principles of integrity and quality, earning the trust and praise of customers both at home and abroad. As we continue to innovate and upgrade our product development and services, we remain true to our original aspirations and persistently deliver even better product applications and technical support services to our customers.

    Service Philosophy: Wholehearted, whole-spirited, and fully satisfied throughout the entire process.
    Service Commitment
    Pre-sales: Think what users think and serve as their trusted advisor.
    During Sales: Carefully manufactured, accurately installed and properly commissioned, with comprehensive and detailed user training.
    After-sales service: 2-hour phone response, on-site arrival within 24 hours.
    Service contact number:
    Shandong, Henan, and North China region: 0312-3209001, 3209004
    Northeast, East China, and Southeast regions: 0312-3209002, 3209122
    Central, South, Southwest, and Northwest regions: 0312-3209003 3209123
    Office service phone:
    Shandong Office: 13785260585 15963662789
    Shanxi Office: 13831258703, 15935404053
    Anhui Office: 13833012456 13956064545
    Zhejiang Office: 13633129038 15088374443
    Service Hotlines: 0312-3209039, 3209048; Service Supervision Phone Numbers: 0312-7608678, 3209062
    Whether you’re a new WELL customer or a long-time user, we’ll tailor exclusive application services just for you.
     
    Wei'er Foundry Wei'er Foundry Wei'er Foundry

    Wei'er Foundry