We are always here for you ——Record of Quick Solving Customer Problems
- Categories:News
- Author:Reporter: Li Juan
- Origin:
- Time of issue:2024-04-19 14:29
- Views:
(Summary description)On the afternoon of April 18, 2024, at 4:00 pm, the automatic pouring machine on our static pressure automatic molding line ordered by Ruifeng Power Group Casting Workshop 2 in 2012 stopped working. After investigation, it was found that an electronic control module imported from a German company had failed. After our company received the call, the leader in charge of after-sales service immediately searched and checked the accessories. Due to the urgent task, Ruifeng Power proposed to send personnel and vehicles to pick up the parts in order to resume production on the production line as soon as possible; In order to save time, our company immediately decided to send a vehicle to deliver the parts, while the supervising engineer and project manager accompanied the vehicle to guide guide installation and debugging to prevent errors. At 7:30 pm, the pouring machine malfunction was resolved and the static pressure line resumed production. Chairman Zhang of Ruifeng Power Group sent a WeChat message to our Chairman to express gratitude. Our Chairman's response was: "Mutual benefit and win-win, we are always here feel."
We are always here for you ——Record of Quick Solving Customer Problems
(Summary description)On the afternoon of April 18, 2024, at 4:00 pm, the automatic pouring machine on our static pressure automatic molding line ordered by Ruifeng Power Group Casting Workshop 2 in 2012 stopped working. After investigation, it was found that an electronic control module imported from a German company had failed.
After our company received the call, the leader in charge of after-sales service immediately searched and checked the accessories.
Due to the urgent task, Ruifeng Power proposed to send personnel and vehicles to pick up the parts in order to resume production on the production line as soon as possible; In order to save time, our company immediately decided to send a vehicle to deliver the parts, while the supervising engineer and project manager accompanied the vehicle to guide guide installation and debugging to prevent errors.
At 7:30 pm, the pouring machine malfunction was resolved and the static pressure line resumed production.
Chairman Zhang of Ruifeng Power Group sent a WeChat message to our Chairman to express gratitude. Our Chairman's response was: "Mutual benefit and win-win, we are always here feel."
- Categories:News
- Author:Reporter: Li Juan
- Origin:
- Time of issue:2024-04-19 14:29
- Views:
We are always here for you
——Record of Quick Solving Customer Problems
On the afternoon of April 18, 2024, at 4:00 pm, the automatic pouring machine on our static pressure automatic molding line ordered by Ruifeng Power Group Casting Workshop 2 in 2012 stopped working. After investigation, it was found that an electronic control module imported from a German company had failed.
After our company received the call, the leader in charge of after-sales service immediately searched and checked the accessories.
Carefully check the spare parts that need to be replaced
Due to the urgent task, Ruifeng Power proposed to send personnel and vehicles to pick up the parts in order to resume production on the production line as soon as possible; In order to save time, our company immediately decided to send a vehicle to deliver the parts, while the supervising engineer and project manager accompanied the vehicle to guide guide installation and debugging to prevent errors.
Introduction to installation and debugging requirements
Carefully guide debugging
At 7:30 pm, the pouring machine malfunction was resolved and the static pressure line resumed production.
Restore production
Chairman Zhang of Ruifeng Power Group sent a WeChat message to our Chairman to express gratitude. Our Chairman's response was: "Mutual benefit and win-win, we are always here for you."
Always be a friend of customers and always here for you.
April 19, 2024
Reporter: Li Juan
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