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    We’re Always by Your Side—A Chronicle of Rapidly Resolving Customer Issues

    Release time:

    2024-04-19

    At 4 p.m. on April 18, 2024, the automatic pouring machine on the hydrostatic automatic molding line—ordered by Ruifeng Power Group’s Foundry Workshop No. 2 in 2012—from our company suddenly stopped working. Upon investigation, it was found that an electrical control module imported from a German company had failed. Upon receiving the call, the manager in charge of after-sales service immediately began searching for and verifying the necessary spare parts. Due to the urgency of the task and in order to get the production line back up and running as soon as possible, Ruifeng Power proposed sending personnel and a vehicle to pick up the part. To save time, our company immediately decided to dispatch a vehicle to deliver the part right away. At the same time, the chief engineer and the project manager accompanied the vehicle to provide on-site guidance and ensure proper installation and adjustment, thus preventing any potential errors. By 7:30 p.m., the malfunction of the pouring machine had been resolved, and the hydrostatic molding line resumed production. Mr. Zhang, a director at Ruifeng Power Group, sent a WeChat message to our company’s chairman expressing his gratitude. In response, our chairman said: “Mutual benefit and win-win cooperation—we’ll always be by your side.” We will always remain our customers’ friends and stay by their side.

    We’re Always by Your Side—A Chronicle of Rapidly Resolving Customer Issues

    We’re always by your side.

    — A Chronicle of Rapidly Resolving Customer Issues

     

            At 4 p.m. on April 18, 2024, the automatic pouring machine on the hydrostatic automatic molding line—ordered by Ruifeng Power Group’s Foundry Workshop No. 2 in 2012—from our company stopped operating. Upon investigation, it was found that an electrical control module imported from a German company had failed.

            Our company received a phone call, and the manager in charge of after-sales service immediately began searching for and verifying the spare parts.

           

    Carefully verify the parts that need to be replaced.

    Due to the urgency of the task and in order to get the production line back up and running as soon as possible, Ruifeng Power proposed sending personnel and a vehicle to pick up the parts. To save time, our company immediately decided to dispatch a vehicle to deliver the parts. At the same time, the chief engineer and the project manager will accompany the vehicle to provide on-site guidance and ensure proper installation and adjustment, thereby preventing any errors from occurring.

           

    Detailed introduction to the adjustment requirements

           

    Carefully guide and debug.

    By 7:30 p.m., the pouring machine malfunction had been resolved, and the static-pressure line resumed production.

           

    Resume production

    Director Zhang from Ruifeng Power Group sent a WeChat message to our company’s chairman expressing his gratitude. In response, our chairman said: “Mutual benefit and win-win—we’ll always be by your side.”

           

    Always be a friend to your customers, always by their side.

     

    April 19, 2024

    Reporter: Li Juan

       

       

       

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